Privacy Policy

RoomGuru Sdn. Bhd. (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website roomguru.co, and when you use our services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, and other contact details.
  • Property Information: Details about the properties you own and manage through our services.
  • Usage Data: Information about how you use our website, including IP address, browser type, and browsing actions.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage Services: To deliver our property management services and communicate with you.
  • To Improve Our Website: To understand how you use our website and to enhance your user experience.
  • To Send Periodic Communications: To send you updates about your account, as well as occasional company news, updates, or related product/service information.
  • To Contact You Offline: To follow up with you offline after you provide your contact information through our website.

3. How We Protect Your Information

We implement various security measures to ensure the safety of your personal information:

  • Secure Servers: All information is stored on secure servers.
  • Data Encryption: Sensitive information is transmitted via Secure Socket Layer (SSL) technology.
  • Access Controls: Access to your personal data is restricted to authorized personnel only.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal identification information to outside parties, except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website and conducting our business, as long as they agree to keep this information confidential.
  • Legal Requirements: We may disclose your information to comply with legal obligations, enforce our site policies, or protect our or others’ rights, property, or safety.

5. Your Rights

You have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.
  • Correct Your Data: Request corrections to any inaccurate or incomplete data.
  • Delete Your Data: Request deletion of your personal data where there is no compelling reason for us to continue processing it.
  • Restrict Processing: Request the restriction of processing your personal data.
  • Data Portability: Request the transfer of your personal data to another party.

To exercise any of these rights, please contact us at stay@roomguru.co.

6. Cookies

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our website.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

RoomGuru Sdn. Bhd.
Email: stay@roomguru.co
Phone: 010-526 8970
Address: 88A, Jalan Eko Botani 3/3, 79100 Iskandar Puteri, Johor, Malaysia


Effective Date: June 15, 2024